Your privacy matters to us, especially given the sensitive nature of the support we provide. This policy explains what information we collect, why, and how we look after it.
Last updated: 1 October 2026
AAP Psychological Therapies ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you use this website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to personal information collected through our website, our online consultation form, email, and telephone. It should be read alongside our Cookie Policy, which explains our use of cookies and similar technologies in more detail.
AAP Psychological Therapies is led by Arlene Alexander-Price, an NMC-registered mental health nurse and BABCP-accredited therapist and supervisor. For the purposes of data protection law, we act as the data controller for the personal information described in this policy.
We only collect the information needed to provide you with safe, appropriate care and to run our website effectively. This includes:
Contact & Booking Details
Title, full name, email address and contact number, provided when you submit our online consultation form or otherwise get in touch.
Clinical & Health Information
Details of the issue you would like support with, and, where you choose to provide it, your GP's details, so we can coordinate your care appropriately.
Appointment Preferences
Your preferred contact method and preferred contact time, so we can reach you in the way that suits you best.
Technical Data
Limited technical information collected automatically as part of normal website operation, such as browser type and general site usage, as described in our Cookie Policy.
We use your personal information to:
We process your personal information on the basis of your consent, to take steps at your request prior to entering into a contract for services, to perform a contract with you once services are confirmed, and, in limited circumstances, to comply with our legal and professional obligations as a registered healthcare practitioner.
Information about your mental and physical health is "special category data" under data protection law, and we treat it with particular care. We process this information because it is necessary for the provision of health and social care, under the direction of a registered health professional and subject to an equivalent duty of confidentiality — and, where relevant, on the basis of your explicit consent. Access to this information is limited to those directly involved in your care.
We retain personal and clinical information for as long as necessary to provide your care, and afterwards in line with professional record-keeping guidance for healthcare practitioners and applicable legal requirements. When information is no longer required, it is securely deleted or anonymised.
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we encourage you to take care when sharing sensitive information online.
Under UK data protection law, you have a number of rights in relation to your personal information, including the right to:
Access — Request a copy of the personal data we hold about you.
Rectification — Ask us to correct any information you believe is inaccurate or incomplete.
Erasure — Ask us to delete your personal data, where we are not required to keep it.
Restriction — Ask us to restrict the processing of your personal data in certain circumstances.
Portability — Request that we transfer your data to another organisation, or to you, in a structured format.
Objection — Object to our processing of your personal data where we rely on legitimate interest.
To exercise any of these rights, please contact us using the details in Section 14. We will respond within one month, as required by law.
Our services are offered to individuals aged 13 and above. Where a client is under 18, we will take appropriate steps regarding parental or guardian involvement and consent, in line with professional safeguarding guidance.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version published on this page will always be the most current, so please check back periodically.
If you have any questions about this Privacy Policy, or would like to exercise any of your rights, please get in touch.
If you remain unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, at ico.org.uk.
